FAQs

FRESHOFFTHEBOAT Frequently Asked Questions

Last Updated: August 18, 2026

Welcome to the FRESHOFFTHEBOAT FAQ page. Here you’ll find answers to common questions about our products, orders, shipping, returns, and customer service.

What does FRESHOFFTHEBOAT sell?

FRESHOFFTHEBOAT offers African grocery products, food products, specialty items, and other merchandise.

Our selection may include products sourced from Ghana, other African countries, the United States, and other locations depending on availability.

Where are you located?

FRESHOFFTHEBOAT is located at:

1909 Tamarack Cir N
Columbus, Ohio 43229
United States

How can I contact FRESHOFFTHEBOAT?

You can contact us using:

Email: fobdotnetworkdot@gmail.com
Phone: 614-547-3332

Please include your order number when contacting us about an existing order.

How do I place an order?

Browse our available products, add the items you would like to purchase to your cart, and proceed through checkout.

Please review your shipping address, contact information, products, quantities, and order total carefully before completing your purchase.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, an order confirmation may be sent to the email address or phone number provided during checkout.

If you do not receive a confirmation, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, packing, or shipping.

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payments may be processed securely through third-party payment providers.

FRESHOFFTHEBOAT generally does not directly store complete payment-card information.

When will my order ship?

Orders are processed as soon as reasonably possible after payment has been successfully authorized.

Processing times may vary during weekends, holidays, high-volume periods, product shortages, severe weather, or other circumstances outside our control.

Any delivery or processing estimate shown on our website is an estimate unless specifically stated otherwise.

How much does shipping cost?

Shipping costs, when applicable, are shown during checkout.

Shipping costs may depend on factors such as:

Delivery location
Package weight
Order size
Product type
Shipping method
Carrier

How can I track my order?

If tracking is available for your shipment, tracking information may be sent to the email address or phone number associated with your order.

Please allow the carrier some time to update tracking information after your package has shipped.

What should I do if I entered the wrong shipping address?

We will try to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Customers are responsible for providing accurate shipping information during checkout.

What if my order arrives damaged?

Please contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the damaged product
Photographs of the shipping package
Photographs of the shipping label, when relevant

We will review the situation and determine the appropriate resolution.

What if I receive the wrong product?

If you receive a product different from what you ordered, contact us as soon as possible at fobdotnetworkdot@gmail.com.

Please include your order number and photographs of the item received.

What if an item is missing from my order?

If an item is missing, please contact us with your order number and details about the missing product.

We will review your order and available shipping information.

Can I return an item?

Eligible non-food and non-perishable products may generally be requested for return within 14 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

Please contact us before sending any product back.

Can I return food products?

For health, safety, and hygiene reasons, we generally cannot accept returns of:

Perishable foods
Refrigerated or frozen products
Opened food products
Partially consumed products
Products with broken or removed safety seals

If a food product arrives damaged, spoiled, defective, or incorrect, please contact us so we can review the issue.

How do refunds work?

Approved refunds are issued to the original payment method.

After a refund has been processed, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

What if my package says delivered but I cannot find it?

First, we recommend:

Checking around your delivery location
Checking with household members
Checking with neighbors where appropriate
Reviewing the tracking information
Contacting the shipping carrier

If you still cannot locate the package, contact us with your order number.

Do product packages always look exactly like the website photos?

Not always.

Manufacturers and suppliers may occasionally change packaging, labeling, size, weight, design, or other product details.

We make reasonable efforts to keep our product information accurate, but packaging received may occasionally differ from the photographs shown online.

Where do your products come from?

Products may be sourced from Ghana, other African countries, the United States, or other countries depending on the specific product and supplier.

What should I do if I have a food allergy?

Customers are responsible for reviewing product labels, ingredients, allergen information, and available product descriptions before consuming a product.

If you have a serious food allergy, dietary restriction, or ingredient concern, please contact us before ordering if you require additional product information.

Always review the physical product label before consumption.

How should I store food products?

Follow the storage instructions provided on the product packaging.

Certain products may require refrigeration, freezing, dry storage, or other specific storage conditions.

Do you guarantee that every product will always be available?

No. All products are subject to availability.

Some items may sell out, be discontinued, or become temporarily unavailable.

Can product prices change?

Yes. Prices may change from time to time due to supplier pricing, availability, shipping costs, promotions, or other business factors.

The price shown when you complete your purchase is the price applicable to that order, unless there is an obvious pricing error.

Do you offer promotions or discounts?

FRESHOFFTHEBOAT may occasionally offer promotions, discounts, or special offers.

Promotional terms, availability, expiration dates, and eligibility may vary.

Do you sell gift cards?

Gift cards may be available if displayed on our website.

Availability and terms will be shown on the applicable product page.

I still need help. How do I contact you?

Our customer service team can be reached at:

FRESHOFFTHEBOAT
Email: fobdotnetworkdot@gmail.com
Phone: 614-547-3332
Address: 1909 Tamarack Cir N, Columbus, Ohio 43229