Refund policy

FRESHOFFTHEBOAT Return & Refund Policy

Last Updated: August 18, 2026

At FRESHOFFTHEBOAT, we want customers to be satisfied with their orders. Because we sell grocery, food, and specialty products, certain products may not be eligible for return due to food-safety, health, and hygiene considerations.

Please review this policy before placing your order.

Returns

For eligible non-food and non-perishable products, return requests must be submitted within 14 days of delivery.

To be eligible for a return, the product must:

Be unused and unopened
Be in its original condition
Be in its original packaging
Include all original accessories, labels, and components, where applicable
Include proof of purchase or your order number

Please contact us before sending any product back.

Do not send a return without first contacting us and receiving return instructions.

Food & Perishable Products

For health, safety, and quality reasons, we generally cannot accept returns of:

Perishable food
Refrigerated or frozen products
Opened food products
Products with broken or removed safety seals
Products that have been partially consumed
Products that require specific storage conditions after delivery

These restrictions do not prevent you from contacting us if your order arrived damaged, defective, spoiled upon delivery, or incorrect.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, spoiled upon delivery, or different from what you ordered, contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Clear photographs of the packaging when relevant

We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Do not dispose of a damaged or incorrect product until we have reviewed your request, unless keeping the product would create a health or safety concern.

Non-Returnable Items

Unless required otherwise by applicable law, we generally cannot accept returns for:

Perishable goods
Opened food products
Used products
Products with removed seals
Items damaged after delivery because of improper handling or storage
Gift cards
Clearance or final-sale products when identified as final sale before purchase
Products returned without authorization

Return Shipping

Customers may be responsible for return shipping costs when a return is based on preference, change of mind, or another reason not caused by FRESHOFFTHEBOAT.

If we confirm that you received a damaged, defective, or incorrect product, we will provide instructions regarding the appropriate resolution.

Original shipping charges are generally non-refundable unless the refund results from an error by FRESHOFFTHEBOAT or applicable law requires otherwise.

Refunds

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, packing, or shipping.

If we are able to cancel the order before shipment, any applicable refund will be issued to the original payment method.

Missing Orders

If tracking indicates that an order has been delivered but you cannot locate it, please:

Check around the delivery location
Check with other members of your household
Check with neighbors where appropriate
Contact the shipping carrier

You may also contact us so we can review the available shipping information.

Refund Abuse

FRESHOFFTHEBOAT reserves the right to refuse return or refund requests involving suspected fraud, abuse, manipulation, or repeated misuse of our policies, subject to applicable law.