Shipping policy

FRESHOFFTHEBOAT Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with FRESHOFFTHEBOAT. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed as soon as reasonably possible after payment has been successfully authorized.

Orders may require additional processing time during:

Weekends and holidays
High-volume sales periods
Severe weather
Product shortages
Carrier disruptions
Other circumstances outside our reasonable control

Any shipping or processing estimate displayed on our website is an estimate unless we specifically state otherwise.

Shipping Destinations

Available shipping destinations and shipping methods will be displayed during checkout based on the customer's delivery address and the products in the order.

Certain food products may have shipping restrictions because of perishability, temperature requirements, carrier limitations, or applicable regulations.

Shipping Rates

Shipping costs, when applicable, are calculated or displayed before you complete your purchase.

Shipping rates may depend on factors such as:

Delivery destination
Package weight
Package dimensions
Shipping method
Product type
Carrier
Order value

Estimated Delivery

Estimated delivery times may be displayed during checkout or provided after your order has been shipped.

Delivery estimates are not guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances including:

Carrier delays
Weather
Holidays
High shipping volumes
Customs or regulatory inspections
Incorrect or incomplete addresses
Transportation disruptions
Events outside our reasonable control

Tracking Information

When tracking is available, tracking information may be sent to the email address or telephone number provided with your order.

Please allow time for the carrier to activate or update tracking information after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State
ZIP code
Telephone number

If you discover an error in your shipping address, contact us immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

FRESHOFFTHEBOAT is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by law.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or another delivery issue, please contact us.

Additional shipping charges may apply if the customer requests that an eligible order be shipped again.

For food and perishable products, reshipment may not always be possible after a failed delivery because product safety or quality may have been affected.

Lost Packages

If you believe your package has been lost in transit, contact us with your order number.

We may review tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Damaged Packages

If your order arrives damaged, please photograph:

The shipping package
The shipping label
The damaged product
Any visible damage inside the package

Food & Perishable Shipments

Certain food products require appropriate storage and handling after delivery.

Customers are responsible for following any storage, refrigeration, freezing, preparation, expiration, or safety instructions associated with the product.

If a temperature-sensitive or perishable product arrives in a condition that appears unsafe or significantly compromised, please contact us before consuming it.

Shipping Delays

If we are unable to ship an order within the timeframe promised at the time of purchase, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.